From a staffed car wash to fully unmanned operation — with 40% higher revenue and 65% lower staffing costs.
AutoRent Tvätt AB runs three car wash facilities in Västra Götaland, Sweden. Founded in 2015, the company had long relied on staffed stations with manual payment. During peak hours customers queued, and outside opening hours revenue was lost every day.
CEO Maria Lindgren had long wanted to modernize the business but was worried that a technology transition would be too complex and expensive.
The main challenges AutoRent faced:
Staffing costs: Three facilities required daytime staffing, which accounted for more than 60% of operating costs. Recruiting and retaining staff was difficult, especially on weekends.
Limited opening hours: The facilities were open 07–19 on weekdays and 08–16 on weekends. Potential customers who wanted to wash in the evenings or at night had no alternative.
Manual processes: Payment was made via card terminals that often malfunctioned. No real-time overview of which wash bays were free or in use.
"We knew we were leaving money on the table every evening we closed. The question was how to stay open without the staffing budget exploding."— Maria Lindgren, CEO, AutoRent Tvätt AB
In spring 2024, Tickoff installed its IoT system at all three facilities. The implementation took four weeks from signed contract to full operation.
LPR cameras: Licence-plate recognition at entry identifies the customer automatically. Regular customers are recognized instantly and granted access without having to do anything.
Contactless payment: Customers pay via Swish, card or app before the wash starts. No cash, no malfunctioning terminals.
Real-time monitoring: A dashboard shows the status of all washes in real time. Automatic alarms on faults or maintenance needs. Maria can monitor all three facilities from her phone.
24/7 operation: The facilities were opened around the clock without staffing. Lighting, ventilation and wash equipment are controlled automatically based on presence.
The results exceeded expectations. Within three months of implementation, AutoRent saw clear improvements:
40% higher revenue — The ability to wash around the clock opened up an entirely new customer segment. Evening and night washes accounted for 28% of all transactions.
65% lower staffing costs — From 8 full-time roles to 2 rotating technicians who handle maintenance and chemical refills.
Customer satisfaction up 35% — No queue, smooth payment and 24/7 availability led to noticeably better online reviews.
"We went from daytime staffing to fully unmanned operation — and increased revenue by 40%. Tickoff changed the game for us."— Maria Lindgren, CEO, AutoRent Tvätt AB
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